Return Policy – simplepromgowns.com

14-Day Hassle-Free Returns

We want you to love your prom gown. If you don’t, we offer easy returns within 14 days of delivery.

Eligibility Requirements:

  • Items must be unworn, unaltered and in original condition
  • All original tags must be attached
  • Original packaging must be included
  • Hygiene liner must be intact (if applicable)

How to Return:

  1. Log in to your account at simplepromgowns.com
  2. Go to “Order History” and select “Return Item”
  3. Print the prepaid return label (U.S. only)
  4. Package items securely and attach label
  5. Drop at any UPS location

Refund Details:

  • Refunds processed within 5-7 business days after we receive return
  • Original shipping fees are non-refundable
  • Refund issued to original payment method
  • Store credit option available

Non-Returnable Items:

  • Final sale items (marked “non-returnable”)
  • Customized or altered gowns
  • Items missing tags or packaging
  • Worn or damaged garments

International Returns:

  • Customer pays return shipping
  • Must include all customs paperwork
  • Mark as “Returned Goods” to avoid duties
  • Refund excludes original shipping costs

Damaged/Defective Items:
Contact us within 48 hours with:

  • Order number
  • Photos of damage/defect
    We’ll provide a free return label and replacement

For complete return instructions, visit simplepromgowns.com/returns

Policy subject to change. See website for current terms.